Healthcare Operations Consultant
Built from
inside
the system.
A decade of senior leadership in BC and Ontario health systems, grounded in five years of clinical practice. I help independent clinics and smaller healthcare operations tackle the operational problems that drain resources, exhaust staff, and stall growth — because I have navigated these same challenges from within.
"I have spent a decade inside the systems that smaller clinics are trying to navigate from the outside."
My path into healthcare leadership started with medicine itself. After completing my MBBS, I spent five years as a practicing clinician — long enough to see how much operational friction gets in the way of good patient care. Scheduling gaps, communication breakdowns, resource misalignment: the problems were rarely clinical. They were systemic.
That conviction led me to Yale University, where I earned both an MBA and a Master of Public Health. The MBA gave me the financial and strategic frameworks to understand how healthcare organisations function as businesses. The MPH gave me the population-level lens to understand why systems fail the people they serve.
Over the following decade, I held senior management roles across BC health authorities and Ontario health systems — working inside the operational realities that most consultants only read about. Budget management, workforce planning, team leadership during periods of change, and navigating the pressures of publicly funded care: I know these challenges not as theory, but as daily practice.
Today, I bring that depth to independent clinics and smaller operations that deserve the same quality of strategic thinking — without the overhead of a large firm.
Focused expertise.
Practical solutions.
My advisory work is grounded in a single belief: the operational problems facing independent clinics are best solved by someone who has lived them from the inside.
Operational Turnaround
Rising staffing costs, overtime, low morale, and inefficient patient flow are creating financial pressure your clinic cannot sustain. The source of the problem is rarely obvious from the outside.
A clear diagnosis of what is actually driving the dysfunction, followed by a practical, staff-centred plan that cuts costs and rebuilds a sustainable operation.
Health-Tech Adoption
You have invested in new technology — an EMR, scheduling platform, or patient management tool — but your team hasn't adopted it and the efficiency gains haven't materialised.
A structured adoption roadmap that addresses the clinical workflow realities your staff face, turning resistance into buy-in and investment into measurable return.
Growth & Service Strategy
You want to expand your services or patient base but are unsure whether your current operations can support growth without creating new problems.
A grounded assessment of your operational readiness and a phased growth plan that builds capacity before you scale — not after problems emerge.
Problems I know
from the inside.
Having worked in senior management across BC health authorities and Ontario health systems for over a decade, these are the operational challenges I have confronted, analysed, and helped address — not in theory, but in practice.
Staff Scheduling & Overtime Costs
Inefficient scheduling is one of the most common and most costly problems in smaller operations. I have worked directly with scheduling systems in complex health authority environments and understand how small structural changes can meaningfully reduce overtime while improving staff morale.
Patient Flow & Throughput
Bottlenecks in how patients move through a clinic affect both care quality and financial performance. My clinical background lets me assess flow issues from the ground level — not just on paper — and identify changes that clinical teams will actually adopt.
Clinical-Administrative Alignment
The gap between clinical staff and administrative leadership is where many improvement initiatives stall. Having been on both sides, I can translate between these two worlds — building the shared understanding that makes change actually stick.
Budget Management & Cost Control
Managing budgets in publicly funded and mixed healthcare environments requires an understanding of both the financial pressures and the clinical constraints. I have carried P&L accountability in senior roles and can help smaller operations build the financial discipline to stay viable.
A fresh set of
experienced
eyes.
If your clinic is facing operational challenges — staffing, costs, patient flow, or simply a sense that things could run better — I would welcome a conversation. No obligations, no pitch. Just an honest discussion about what you are dealing with and whether I can help.
Book a Complimentary Call →Confidential · No obligation · Serving clinics across Canada